January 9, 2019 Service

House cleaning service.

Guest post from Anthony Rumble at Konekt Employment (now APM).

With a young child to watch and no one to help her to watch him, Angela had to quit her long-term job following the break-up of her marriage. A friend invited her to clean their house for $50. An extra $50 a week was a good start but Angela knew she needed more. She just wasn’t sure what steps she needed to take. Which was when she came across the NEIS program through Konekt Employment (now APM). After registering and getting accepted, Angela commenced NEIS training and completed a Certificate IV in small business management.

“When I started the course, it was so I could better myself, learn something new, and hopefully find a way that would set me on a new and exciting path,” Angela said.

It was difficult at first.

“I hadn’t been in a classroom environment in years… I hadn’t had to do assignments in forever and it was a scary thought,” she said. “But the support I got from my business mentor was amazing. He helped me every step of the way, gently pushing me further, giving me confidence and answering my silly questions.”

Photo © Chutima Chaochaiya.

Angela said it was probably the best thing she had ever done. “In doing the course I learnt about the step-by-step process of starting a business and how to keep it moving forward. I learnt how to find other resources to better myself and my business, and the most important thing was that although I didn’t know much when I started, I knew I could find the answers I needed. I learnt that I could succeed, and that if I wanted this I would succeed.”

Angela said that she really only had the basics when she first started. “I literally started my cleaning business with a mop and bucket, a vacuum and a few cleaning products I had purchased from a supermarket,” Angela said. “I already knew my personality and confidence was going to help. I started a website and cleaned all day and worked my business at night. I was always focused on why I was going to be different to every other cleaner in this town, and how that was going to help me succeed. That was the beginning and then it became Josh, Ashlea and I working together, every day, more work coming in and a team that worked harder.”

Photo © Dmytro Konstantynov.

Today, Angela has 15 staff working for her. She focuses on keeping both her staff and her clients happy. “I understand the key is the balance between keeping my employees happy who then go out and keep my clients happy,” she said. “I employ some people with special abilities, who have helped my business grow as well. They get self-worth and confidence and experience from working for me, and in return, they put their energy and hard work into working my business and helping my business grow.”

Through a great deal of hard work, and through the support of the Konekt Employment NEIS program, Angie’s Domestic Duties is now in the top three cleaning businesses in Toowoomba. Due to her support of people with disability, Angela also recently won the Outstanding Employer Award at the Toowoomba Business Disability Awards 2018. Congratulations on your fantastic success Angela!

Do you have a great idea for a new business? Take the first step to self-employment with free NEIS training. Use the postcode search tool to locate your nearest NEIS provider for a chat. 

This story was provided by Konekt Employment (now APM), whose mission is to empower more Australians to realise their full potential in their work and communities, through exceptional services, relationships, and innovation. APM deliver the NEIS program all around Australia.

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